{"id":487,"date":"2026-10-27T09:32:45","date_gmt":"2026-10-27T14:32:45","guid":{"rendered":"https:\/\/students.austincc.edu\/help\/?page_id=487"},"modified":"2026-10-27T09:36:10","modified_gmt":"2026-10-27T14:36:10","slug":"reset-password-step-by-step-instructions","status":"publish","type":"page","link":"https:\/\/students.austincc.edu\/help\/acceid\/reset-password-step-by-step-instructions\/","title":{"rendered":"Reset Password: Step-by-Step Instructions"},"content":{"rendered":"<h3 class=\"wp-block-heading\">1. Go to the Okta&nbsp;Sign-in Page<\/h3>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Navigate to the <a href=\"https:\/\/austincc.okta.com\" target=\"_blank\" rel=\"noopener\">Okta&nbsp;sign-in URL<\/a>: <strong><a href=\"http:\/\/austincc.okta.com\/\" target=\"_blank\" rel=\"noopener\">austincc.okta.com<\/a><\/strong>&nbsp;<\/p>\n<\/div>\n<\/div>\n<h3 class=\"wp-block-heading\">2. Click on the &#8220;Forgot password?&#8221; link.<\/h3>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"856\" height=\"1024\" src=\"https:\/\/students.austincc.edu\/help\/wp-content\/uploads\/sites\/14\/2026\/10\/image-1-856x1024.png\" alt=\"Screenshot of Okta forgot password screen\" class=\"wp-image-489\" srcset=\"https:\/\/students.austincc.edu\/help\/wp-content\/uploads\/sites\/14\/2026\/10\/image-1-856x1024.png 856w, https:\/\/students.austincc.edu\/help\/wp-content\/uploads\/sites\/14\/2026\/10\/image-1-251x300.png 251w, https:\/\/students.austincc.edu\/help\/wp-content\/uploads\/sites\/14\/2026\/10\/image-1-125x150.png 125w, https:\/\/students.austincc.edu\/help\/wp-content\/uploads\/sites\/14\/2026\/10\/image-1-768x919.png 768w, https:\/\/students.austincc.edu\/help\/wp-content\/uploads\/sites\/14\/2026\/10\/image-1.png 900w\" sizes=\"auto, (max-width: 856px) 100vw, 856px\" \/><\/figure>\n<\/div>\n<\/div>\n<h3 class=\"wp-block-heading\">3. Enter your ACC EID and click on &#8220;Next.&#8221;<\/h3>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/acchelp.austincc.edu\/TDPortal\/Images\/Viewer?fileName=4f673f60-eab1-48f0-9e50-5679ac45889d.png&amp;beidInt=78\" alt=\"Screenshot of Okta's reset your password EID screen\"\/><\/figure>\n<h3 class=\"wp-block-heading\">4. Select a recovery method to verify with.&nbsp;<\/h3>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/acchelp.austincc.edu\/TDPortal\/Images\/Viewer?fileName=f1dba119-53e2-4ba2-9abd-ddbfeea298f0.png&amp;beidInt=78\" alt=\"Screenshot of Okta's rmulti-factor authentication screen\"\/><\/figure>\n<p class=\"wp-block-paragraph\"><strong>Note:<\/strong>&nbsp;To use the \u201cEmail\u201d option, <strong>you must have a recovery email you can access without having to authenticate via Okta set as your \u201cSecondary Email\u201d<\/strong> for this method to work. An ACC email address will require you to authenticate with Okta before being able to access your inbox.&nbsp;<\/p>\n<h3 class=\"wp-block-heading\">5. Create a New Password.<\/h3>\n<ul class=\"wp-block-list\">\n<li>Enter a new password that meets ACC&#8217;s security requirements and contains:\n<ul class=\"wp-block-list\">\n<li>At least 8 characters in length<\/li>\n<li>A lowercase character <em>(abcd&#8230;)<\/em><\/li>\n<li>An uppercase character <em>(ABCD&#8230;)<\/em><\/li>\n<li>A number&nbsp;(<em>0, 1, 2, 3, 4, 5, 6, 7, 8, 9)<\/em><\/li>\n<li>A symbol or special character <em>(@#$%^&amp;*()_+!?)<\/em><\/li>\n<li>The password cannot be the same as your last 24 passwords<\/li>\n<\/ul>\n<\/li>\n<li>Confirm your new password by re-entering it, and&nbsp;click &#8220;<strong>Reset Password.&#8221;<\/strong><\/li>\n<\/ul>\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"1688\" src=\"https:\/\/students.austincc.edu\/help\/wp-content\/uploads\/sites\/14\/2026\/10\/image-3.png\" alt=\"Screenshot of Okta's set new password screen\" class=\"wp-image-494\" srcset=\"https:\/\/students.austincc.edu\/help\/wp-content\/uploads\/sites\/14\/2026\/10\/image-3.png 900w, https:\/\/students.austincc.edu\/help\/wp-content\/uploads\/sites\/14\/2026\/10\/image-3-160x300.png 160w, https:\/\/students.austincc.edu\/help\/wp-content\/uploads\/sites\/14\/2026\/10\/image-3-80x150.png 80w, https:\/\/students.austincc.edu\/help\/wp-content\/uploads\/sites\/14\/2026\/10\/image-3-768x1440.png 768w, https:\/\/students.austincc.edu\/help\/wp-content\/uploads\/sites\/14\/2026\/10\/image-3-546x1024.png 546w, https:\/\/students.austincc.edu\/help\/wp-content\/uploads\/sites\/14\/2026\/10\/image-3-819x1536.png 819w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/figure>\n<h3 class=\"wp-block-heading\">6. Sign in.<\/h3>\n<ul class=\"wp-block-list\">\n<li>Return to the <a href=\"https:\/\/austincc.okta.com\" target=\"_blank\" rel=\"noopener\">Okta&nbsp;sign-in page.<\/a><\/li>\n<li>Log in with your ACC EID and the new password.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>1. Go to the Okta&nbsp;Sign-in Page Navigate to the Okta&nbsp;sign-in URL: austincc.okta.com&nbsp; 2. Click on the &#8220;Forgot password?&#8221; link. 3. Enter your ACC EID and click on &#8220;Next.&#8221; 4. Select a recovery method to verify &hellip; <a href=\"https:\/\/students.austincc.edu\/help\/acceid\/reset-password-step-by-step-instructions\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":156,"featured_media":0,"parent":10,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-487","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/students.austincc.edu\/help\/wp-json\/wp\/v2\/pages\/487","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/students.austincc.edu\/help\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/students.austincc.edu\/help\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/students.austincc.edu\/help\/wp-json\/wp\/v2\/users\/156"}],"replies":[{"embeddable":true,"href":"https:\/\/students.austincc.edu\/help\/wp-json\/wp\/v2\/comments?post=487"}],"version-history":[{"count":3,"href":"https:\/\/students.austincc.edu\/help\/wp-json\/wp\/v2\/pages\/487\/revisions"}],"predecessor-version":[{"id":496,"href":"https:\/\/students.austincc.edu\/help\/wp-json\/wp\/v2\/pages\/487\/revisions\/496"}],"up":[{"embeddable":true,"href":"https:\/\/students.austincc.edu\/help\/wp-json\/wp\/v2\/pages\/10"}],"wp:attachment":[{"href":"https:\/\/students.austincc.edu\/help\/wp-json\/wp\/v2\/media?parent=487"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}