3 p.m. — Monday, July 28, 2025
This outage has been resolved. ACC’s Call Centers have resumed normal operations. Crews will continue to monitor the situation to ensure service stability.
Austin Community College District (ACC) is monitoring a service outage affecting inbound calls to all ACC Call Centers. The College’s Office of Information Technology (IT) reports the following systems are affected:
- Continuing Education Registration – 512-223-7542
- Educational Technology Support – 512-223-0111
- Information Technology Service Desk – 512-223-8324
- Student Affairs Help Desk – 512-223-4636
- Adult Education – 512-223-5123
Outbound dialing from the Webex Agent Desktop is not affected. IT is working with the service provider on a resolution.
Updates will be shared via email and posted online.