{"id":128,"date":"2023-12-11T09:41:23","date_gmt":"2023-12-11T14:41:23","guid":{"rendered":"https:\/\/students.austincc.edu\/mental-health-counseling\/?page_id=128"},"modified":"2026-03-11T07:02:31","modified_gmt":"2026-03-11T12:02:31","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/students.austincc.edu\/mental-health-counseling\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

Scope of Service<\/h2>\n
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What type of services does ACC Mental Health Counseling provide?<\/a><\/p>

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ACC Mental Health Counselors offer short-term individual counseling (up to 12 sessions in 12 months) and group counseling. Additional services include workshops, outreach programs and referrals to community resources. We do not provide couples counseling or family counseling services.<\/p>\n

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Do I need an appointment to receive services?<\/a><\/p>

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Yes. ACC Mental Health Counseling services are appointment based. <\/p>\n

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What if I am experiencing a crisis?<\/a><\/p>

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ACC does not provide crisis counseling. If you or someone you know need urgent or immediate assistance, please contact 512-472-HELP (4357), 911, or 988 (Suicide and Crisis Lifeline). If you or someone you know is considering harm to self (suicide) or to others please call 911 immediately.<\/p>\n

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What if I need long-term counseling services?<\/a><\/p>

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ACC Mental Health Counseling offers up to 12 sessions within 12 months. Please review the Community Mental Health Resources page<\/a> or ACC & Community Resources List<\/a> for external resources for longer term care.<\/p>\n

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Do you provide psychological evaluations or assessments for learning disabilities?<\/a><\/p>

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ACC Mental Health Counseling does not provide evaluations or testing. Please review this page Neuropsych Evaluation: Affordable or Sliding Scale<\/a> for external resources.<\/p>\n

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I am only interested in obtaining medication for my condition. Does ACC provide this type of service?<\/a><\/p>

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ACC Mental Health Counseling does not provide prescriptions for medication nor medication management. Please review the Community Mental Health Resources page<\/a> or ACC & Community Resources List<\/a> for external resources.<\/p>\n

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Eligibility<\/h2>\n
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Who is eligible for ACC mental health counseling?<\/a><\/p>

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Any ACC student that is actively enrolled in ACC coursework (Credit or Adult Education or Continuing Education) for the current semester, is physically located in the state of Texas, and is not already receiving therapy from an outside clinician. <\/p>\n

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Is there a fee for services?<\/a><\/p>

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There is no fee for services. <\/p>\n

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What if I am under 18 years of age?<\/a><\/p>

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Austin Community College Mental Health Counseling does not provide services for enrolled student under age 18. Our community partner,\u00a0Amplify Center<\/a>, provides services to students age 16-29 regardless of enrollment status at ACC. If you are co-enrolled at a local high school, please check with your high school counselor to inquire if they have services available to you or in your area.\u00a0<\/p>\n

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Do I have to be a full-time student to receive services?<\/a><\/p>

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No. You can take as little as 1 credit hour and receive services.<\/p>\n

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I am enrolled in Continuing Education or Adult Education classes. Am I eligible for services?<\/a><\/p>

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Yes, as long as you are actively enrolled in ACC coursework for the current semester and are physically located in the state of Texas.<\/p>\n

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Who is eligible for services during Intersession?<\/a><\/p>

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Any ACC student who is currently enrolled in the following semester and has paid tuition, is approved Financial Aid or on a payment plan.<\/p>\n

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I am a student and an employee at ACC. Am I eligible for services?<\/a><\/p>

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Hourly employees and work-study students at ACC who are not benefits-eligible and are taking classes at ACC are eligible for Mental Health Counseling but cannot see a mental health counselor that works at the same campus where the student worker is employed due to the potential for a dual relationship and\/or conflict of interest.<\/p>\n

ACC\u2019s Employee Assistance Program (EAP) services are available to staffing table employees, faculty, and adjunct faculty. Please review the Employee Assistance Program | Human Resources | Austin Community College District<\/a> web page for more information. <\/p>\n

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Accessing Services<\/h2>\n
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How do I access services?<\/a><\/p>

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Complete the ACC Mental Health Counseling form<\/a>. For emergencies or immediate services, please call 911, the ACC Police Department at 512-223-7999 or 988 for the National Suicide and Crisis Lifeline.<\/p>\n

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When are services available? <\/a><\/p>

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During ACC\u2019s Mental Health Counseling hours: Monday through Friday, 8:00am-5:00pm. For services outside our regular business hours, please review the Community Mental Health Resources page<\/a> or ACC & Community Resources List<\/a> for external resources. For emergencies or immediate services, please call 911, the ACC Police Department at 512-223-7999 or 988 for the National Suicide and Crisis Lifeline.<\/p>\n

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After I request service, what will happen next? <\/a><\/p>

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The student will receive communication from the Mental Health Counseling team Coordinator, Counselor and or Regional Dean at their official ACC student email (primary method) or via phone call; therefore, please make sure to enter your current contact information on the request form. For trouble with accessing your ACC student email, visit the ACC mail activation assistance page<\/a>.<\/p>\n

Please note:<\/strong> Students have 3 business days to respond from the time of the initial outreach or the request will be closed, and the student will need to resubmit a new request for services.<\/strong> The deadline will be indicated in the email message.<\/strong><\/p>\n

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When will I get contacted?<\/a><\/p>

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Students are usually contacted within 3 business days of submitting their request but this may depend on how many requests are received at any given time and if the requests are submitted with accurate student contact information. Incorrect, incomplete and duplicate requests delay the process.<\/p>\n

Please note:<\/strong> Students have 3 business days to respond from the time of the initial outreach or the request will be closed, and the student will need to resubmit a new request for services.<\/strong> The deadline will be indicated in the email message.<\/strong><\/p>\n

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I submitted a request for counseling on behalf of a student. The student hasn't been contacted. Why not?<\/a><\/p>

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 All counseling requests with accurate student contact information are reached out to by a Mental Health Counseling team member. Requests are processed in the order they are received. Several reasons why a student may report they have not been contacted can include, but are not limited to: <\/p>\n